Frequently Asked Questions
Everything you need to know about your musical journey with us.
How long does shipping take for my instrument?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery times vary by location.
Are the instruments inspected before they are shipped?
Yes, every instrument at Terry Carter Music Store undergoes a professional 10-point inspection and setup to ensure it is ready to play the moment it arrives at your door.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it in its original condition for a refund or store credit.
Do you offer international shipping?
We ship our ukuleles, guitars, and accessories worldwide. Shipping costs and import duties are calculated at checkout based on your specific country.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an automated email containing your tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and flexible financing options like Affirm to help you get the instrument of your dreams.